Customer
Services & Frequently Asked Questions
Here's a list of our customer service policies
and frequently asked questions. If you do not find an answer
to your question, please contact us by phone or by email. We're
always happy to help you find answers to your questions.
Shipping Handling Detail
Wholesale Minimum Requirement
Retail No minimum
When will your order be processed?
Guarantee and Return Policy
To Place an Order Online
To Place an Order By Phone
To Place an Order By Email
Payment Options
Shipping Handling Detail
Standard delivery: Flat rate of $10 USD for each retail or
wholesale order delivered in the continental United States
and Canada domestic regular ground. ( Please note there is
no ground service available to P.R., Hi, U.S.V.I, or similar).
Packages shipped via post service or UPS ground usually arrive
within 7 - 10 business days from the date you place your order.
Expedtied UPS Air: Flat rate of $25USD per retail or wholesale
order order for United States and Canada domestic.
Packages shipped via Expedtied UPS Air usually arrive within
3 business days from the date you place your order. The total
charge for each ship-to address will be $25
Express UPS Air: Flat rate of $35USD per retail or wholesale
order order for United States and Canada domestic
Packages shipped via Express UPS Air usually arrive within
2 business days from the date you place your order. The total
charge for each ship-to address will be $35
The cost for optional shipping methods such as international
shipping rates are varied and start from $35USD.
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Wholesale Minimum Requirement
We require a minimum of $80.00 or more for all wholesale
orders. For each single order, you can combine any products
on this sites to reach the wholesale minimum of $80. If your
wholesale order falls below the minimum, your order will be
billed at retail pricing. For more information about our wholesale
jewelry gift fashion accessory, please visit Wholesale
Detail.
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Retail No minimum
When will your order be processed?
All orders placed before 12:00 pm PST, Monday through Friday
will begin processing the day you order. If you place an order
on a holiday, a Saturday or Sunday, or after 12:00 PM PST
on a regular business day, your order will begin processing
the following business day. Usually all orders are shipped
out within 2 business days upon receive the order detail and
payment.
Once your package is shipped, you will receive a tracking
number via E-mail. You can locate your package at anytime
by going to our tracking page.
All deliveries must be made to a physical address (no PO
boxes) if ship by UPS ground or air.
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Guarantee and Return Policy
If for any reason you are not happy with your purchase, please
phone or email us for return approval within 10 days upon
receipt of the merchandise. Do not discard your invoice! For
your convenience, a return form along with return instruction
is attached to your invoice. Fill out the form completely
and enclose it and the original invoice with the merchandise
you wish to return. Follow the return instruction and simply
return the merchanside to us within 30 days of purchase for
a complete refund less shipping & handling charges.
All merchandise must be in new and unworn condition without
having been sized or altered in any way.
Secure all merchandise in its original packaging, including
gift boxes, bags or pouches, with which your order was shipped,
including the original invoice.
We will send you an E-mail to let you know we have received
the merchandise. A refund will be issued within 3 working
days of confirmation of receipt. Returns are credited or refunded
in the same payment method used to purchase the merchandise.
Keep a photocopy of your invoice for your records.
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To Place an Order Online
Simply go to our online store and use links provided to browse.
Our online jewelry gift fashion accessories catalog provide
over 1,000 full-color images and detail information of our
wholesale and retail merchandise. Click on the shopping carts
and check out when ready.
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To Place an Order by Phone
Please have this information ready when you order by phone:
1. The SKU# of each item.
2. Your MasterCard, Amex or VISA number.
3. Complete shipping address for UPS delivery.
4. Your contact phone number and / or email address.
Our service representative answer phone calls from 10am to
5pm PST. Just give us a call at 1-888-298-8565 (from the US
or Canada only).
When you place a phone order, your service representative
will
1. Verifies your shipping address and phone number.
2. Reads back your order by quantity and SKU#.
3. Estimates shipping costs where applicable.
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To Place an Order by E-mail
For save time and insure accuracy, you can email us the order
and call in to provide credit card information.
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Payment Options
To make your online purchase of retail and wholesale jewelry
gift fashion accessories a convenient and hassle-free experience,
we currently accept an array of payment mechanisms.
Online orders are payable by major credit cards MasterCard
,Visa.
We don't accept C.O.D. orders. |
